Terms and Conditions
Last updated: 1 September 2025
Who we are: Tella Studio is the trading name of Rolling Canvas Presentations Pty Ltd [ABN: 62690028525. Our studio is based in Sydney, NSW, Australia.
These Terms set out the agreement between you and Tella Studio when you enquire, book, or buy our services and deliverables. By confirming a quote, paying an invoice, signing a proposal, or giving written acceptance by email, you agree to these Terms. Where we sign a Statement of Work, Production Agreement, or Purchase Order, that document and these Terms operate together. If there is any conflict, the signed Statement of Work or Production Agreement takes priority.
1. Scope of services
We plan, film, photograph, and produce content such as brand films, event videos, social content, interviews, and corporate photography. The exact scope, timeline, deliverables, and price will appear in your quote or Statement of Work.
2. Quotes and pricing
Quotes are valid for 14 days unless stated otherwise.
All prices are in Australian dollars and exclude GST unless stated otherwise.
Any government charges, permits, venue fees, or third party licence fees are billed at cost.
3. Booking and deposits
To secure dates we require a non refundable booking fee of 30 percent of the total project value, payable on acceptance.
Dates are not held without the booking fee. If multiple clients request the same date, we accept the first booking fee received.
4. Payments and invoices
Standard payment profile: 30 percent on acceptance to secure dates, 40 percent at principal photography, 30 percent prior to final delivery.
For shorter engagements we may invoice 50 percent on acceptance and 50 percent prior to final delivery.
Invoices are due within 7 days unless stated otherwise. Late amounts may attract 1.5 percent per month and collection costs.
We may pause work or withhold delivery if invoices remain unpaid.
5. Changes, rescheduling, and cancellations
Client requested changes to scope, locations, time on set, crew size, or deliverables will be quoted and approved in writing before we proceed.
Rescheduling by the client is subject to availability. Reschedules within 7 days of shoot may incur actual costs already committed, including crew, studio, equipment, travel, and suppliers.
If you cancel after booking, the booking fee is non refundable. Cancellations 21 to 8 days before the shoot are charged at 50 percent of the project value. Cancellations 7 days or fewer before the shoot are charged at 100 percent, less any costs we do not incur.
6. Client responsibilities
Provide timely access, information, approvals, and an authorised decision maker.
Secure permissions, access, and releases for locations and participants, unless we have agreed in writing to handle these.
Ensure safe working conditions, adequate shade or shelter, and adherence to venue rules and WHS laws.
Provide accurate brand guidelines, logos, fonts, and any mandatory legal copy before we start.
7. Approvals, revisions, and feedback
Unless stated otherwise, each edit includes two rounds of reasonable revisions within the original scope.
Revision requests must be supplied within 5 business days of receiving an edit. Silence may be treated as approval to progress.
New ideas, script changes, additional versions, or re edits outside the original scope will be quoted.
Colour, sound, pacing, and creative choices are subjective. We will use professional judgment and your brief to deliver a strong result.
8. Delivery, formats, and storage
Deliverables and formats will match your Statement of Work, for example 16:9, 9:16, 1:1, ProRes, H.264, or stills.
We aim to meet agreed timelines, subject to your timely feedback and circumstances outside our control.
Master deliverables are kept online for 12 months. Raw footage and working files are retained for 90 days after delivery, then deleted, unless you purchase archival storage or a raw footage handover.
We recommend you download and safely back up your deliverables on receipt.
9. Intellectual property and usage rights
Unless we agree in writing to assign copyright, Tella Studio owns all intellectual property in footage, photography, project files, and edits we create.
On full and cleared payment we grant you a worldwide, perpetual, non exclusive, royalty free licence to use the final deliverables for the purposes and channels listed in your Statement of Work.
The licence does not include resale of assets, distribution of raw footage, or use outside the agreed channels without our consent. Assignment of copyright, if required, can be arranged for an additional fee.
We may use excerpts of the work for our portfolio, website, social channels, showreels, and awards, unless your project is confidential or subject to an NDA agreed in writing.
10. Music, third party content, and releases
We will license production music and stock assets suitable for the project, or we will follow your licensing instructions.
If you supply music, fonts, logos, scripts, or any third party content, you warrant you hold the rights and you indemnify us for any claims that arise.
The client is responsible for talent releases, parental consents for minors, and venue permissions unless we have agreed in writing to obtain them.
11. Talent, crew, and subcontractors
We may engage trusted freelancers or suppliers to deliver parts of the project. We remain your primary contact and will manage them.
12. Health, safety, and right to refuse unsafe work
We follow applicable WHS laws and reasonable safety practices. We may stop or modify activities that present unacceptable risk to people or equipment.
13. Force majeure
Neither party is liable for delay or failure caused by events beyond reasonable control, including extreme weather, illness, emergency, transport failure, government restrictions, or acts of God. If a force majeure event occurs, both parties will work in good faith to reschedule. Costs already incurred remain payable.
14. Warranties and limitation of liability
We provide our services with due care and skill.
To the extent permitted by law, our liability is limited to re supplying the services or paying the cost of having the services supplied again.
We are not liable for indirect or consequential loss, lost profits, or business interruption.
You are responsible for having suitable insurance for your event, location, or equipment that you supply.
15. Confidentiality and privacy
We will keep your confidential information confidential and use it only to deliver the project. We handle personal information as described in our Privacy Policy.
16. Non solicitation
You agree not to solicit or hire our staff or regular contractors directly for 12 months after the last date we provide services to you, unless we agree in writing.
17. Disputes
If a dispute arises, both parties will first try to resolve it within 10 business days by senior level discussion. If unresolved, either party may refer the matter to mediation in Sydney with a mediator agreed by both parties, before starting court proceedings.
18. Governing law
These Terms are governed by the laws of New South Wales, Australia. Each party submits to the exclusive jurisdiction of the courts of New South Wales.
19. Changes to these Terms
We may update these Terms from time to time. The version that applies is the version in place when you accept your Statement of Work or pay your booking fee.
20. Contact
Questions about these Terms can be sent to:
Email: info@tellastudio.com.au
Address: 308/33 Lexington Drive, Bella Vista, NSW